Terms & Conditions

Please read these terms carefully before using our services. Last updated: January 2025

1. Acceptance of Terms

By accessing or using Nestingo's platform, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

These terms constitute a legally binding agreement between you and Nestingo Technologies Private Limited.

2. Platform Overview

Nestingo is an online platform that:

  • Connects students and working professionals with PG, hostel, and accommodation providers
  • Facilitates property search, booking, and payment processing
  • Provides communication tools between tenants and property owners
  • Offers verification services and dispute resolution
  • Operates as an intermediary platform, not a property owner or tenant

3. User Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Have legal capacity to enter into binding agreements
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Use the platform in compliance with applicable laws

4. Account Responsibilities

User Accounts

  • You are responsible for maintaining account confidentiality
  • Notify us immediately of any unauthorized account access
  • One account per user; multiple accounts are prohibited
  • Provide accurate personal and contact information

Verification Requirements

  • Phone number verification via OTP
  • Government ID verification for booking
  • College/employment verification may be required
  • Right to suspend accounts with incomplete verification

5. Property Listings & Bookings

Property Information

  • Property owners are responsible for accurate listing information
  • Nestingo does not guarantee accuracy of property details
  • Users should verify property conditions before booking
  • Photos and descriptions are provided by property owners

Booking Process

  • Bookings are subject to property availability
  • Payment of security deposit and advance rent required
  • Booking confirmation depends on owner acceptance
  • Direct rental agreement between tenant and property owner

Cancellation Policy

  • Cancellation terms vary by property and timing
  • Platform fees are non-refundable
  • Security deposits subject to property owner's terms
  • Emergency cancellations will be reviewed case-by-case

6. Payments & Fees

Platform Fees

  • Service fees may apply to bookings and transactions
  • Payment processing fees as per payment gateway
  • Fees are clearly disclosed before payment
  • Zero brokerage between tenants and property owners

Payment Terms

  • All payments processed through secure gateways
  • Advance rent and security deposits paid to property owners
  • Monthly rent payments between tenant and owner
  • Currency: Indian Rupees (INR) unless specified

Refunds

  • Refunds processed as per individual property policies
  • Platform fees generally non-refundable
  • Refund timeline: 5-10 business days
  • Disputes resolved through our resolution process

7. User Conduct

Users must not:

  • Provide false or misleading information
  • Use the platform for illegal activities
  • Harass, threaten, or discriminate against other users
  • Attempt to circumvent platform fees or policies
  • Post inappropriate content or spam
  • Share personal contact details in public forums
  • Create fake reviews or manipulate ratings
  • Use automated systems to access the platform

8. Property Owner Obligations

Property owners must:

  • Provide accurate property information and photos
  • Maintain property in habitable condition
  • Honor confirmed bookings and agreed terms
  • Respond to tenant inquiries within reasonable time
  • Comply with local rental and safety regulations
  • Not discriminate based on religion, caste, or region
  • Maintain proper documentation and licenses

9. Platform Limitations

Service Availability

  • Platform availability subject to maintenance and updates
  • No guarantee of uninterrupted service
  • Right to modify or discontinue features

Liability Limitations

  • Nestingo acts as intermediary platform only
  • No liability for property conditions or disputes
  • No guarantee of property availability or accuracy
  • Maximum liability limited to platform fees paid

10. Dispute Resolution

Our dispute resolution process:

  • Report disputes through platform support system
  • Mediation between parties within 7 business days
  • Evidence-based resolution with documentation
  • Escalation to legal authorities if necessary
  • Jurisdiction: Courts of [City], India

11. Intellectual Property

All platform content, including logos, text, images, and software, is owned by Nestingo or licensed to us. Users may not:

  • Copy, reproduce, or distribute platform content
  • Use Nestingo branding for unauthorized purposes
  • Reverse engineer or attempt to extract source code
  • Create derivative works without permission

12. Privacy & Data Protection

Your privacy is governed by our Privacy Policy, which includes:

  • Data collection and usage practices
  • Information sharing with property owners
  • Security measures and data protection
  • Your rights regarding personal data

Read our full Privacy Policy for detailed information.

13. Termination

We may terminate or suspend accounts for:

  • Violation of these terms and conditions
  • Fraudulent or illegal activities
  • Repeated policy violations
  • Non-payment of dues
  • Abuse of platform or other users

Users may delete their accounts at any time through account settings.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be communicated through:

  • Email notifications to registered users
  • Prominent notices on the platform
  • In-app notifications

Continued use after changes constitutes acceptance of new terms.

15. Contact Information

For questions, support, or legal inquiries:

Company: Nestingo Technologies Private Limited

Email: legal@nestingo.com

Support: support@nestingo.com

Phone: +91-XXXXX-XXXXX

Address: [Company Registered Address]

Business Hours: Monday-Friday, 9:00 AM - 6:00 PM IST

By using Nestingo, you agree to these Terms & Conditions