Privacy Policy

Your privacy is important to us. Last updated: January 2025

1. Information We Collect

Personal Information

When you register or use our services, we may collect:

  • Name, phone number, and email address
  • College/University details and ID verification
  • Government ID documents (Aadhar, PAN, Passport)
  • Profile photos and document images
  • Payment information and transaction history

Usage Information

We automatically collect information about how you use our platform:

  • Search queries and property viewing history
  • Device information, IP address, and browser type
  • Location data (with your permission)
  • App usage patterns and preferences

2. How We Use Your Information

We use your information to:

  • Provide Services: Process bookings, facilitate communication between tenants and property owners
  • Verify Identity: Ensure safety and security through KYC verification
  • Improve Experience: Personalize property recommendations and search results
  • Send Communications: Order confirmations, payment receipts, and important updates
  • Process Payments: Handle transactions securely through our payment partners
  • Ensure Safety: Prevent fraud and maintain platform security

3. Information Sharing

We may share your information with:

Property Owners

Basic contact information when you express interest in their properties or make bookings.

Service Providers

Third-party services that help us operate our platform:

  • Payment processors (Razorpay, Stripe)
  • SMS and email service providers (Twilio)
  • Cloud storage and hosting services
  • Analytics and performance monitoring tools

Legal Requirements

When required by law, court orders, or government authorities.

4. Data Security

We implement industry-standard security measures:

  • SSL encryption for data transmission
  • Secure payment processing (PCI DSS compliant)
  • Regular security audits and monitoring
  • Access controls and employee training
  • Data backup and recovery procedures

5. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Rectify: Correct inaccurate or incomplete information
  • Delete: Request deletion of your account and data
  • Portability: Export your data in a structured format
  • Withdraw Consent: Opt-out of marketing communications
  • Object: Object to processing for marketing purposes

To exercise these rights, contact us at privacy@nestingo.com

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and login status
  • Analyze platform usage and improve performance
  • Provide personalized content and advertisements
  • Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your information for as long as:

  • Your account remains active
  • Required to provide services or fulfill transactions
  • Necessary to comply with legal obligations
  • Required for legitimate business purposes (up to 7 years)

8. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect personal information from children. If we discover such information, we will delete it immediately.

9. Updates to Privacy Policy

We may update this privacy policy periodically. We will notify you of significant changes through:

  • Email notifications to registered users
  • Prominent notices on our platform
  • Push notifications in mobile apps

10. Contact Us

For questions about this privacy policy or your data:

Email: privacy@nestingo.com

Phone: +91-XXXXX-XXXXX

Address: [Company Address]

Data Protection Officer: dpo@nestingo.com

By using Nestingo, you agree to this Privacy Policy